If you encounter an error stating that Remote Desktop cannot connect, please check the following steps before opening a support ticket:

  1. Check Server Status: Log into your Client Area and ensure your invoice is paid and the server status is Active.
  2. Perform a Graceful Reboot: Sometimes Windows installs background updates. Go to Services -> My Services -> Service Details and click Reboot. Wait 3-5 minutes and try again.
  3. Did you change your Operating System? If you reinstalled your server with a Linux distribution (like Ubuntu or Debian), RDP will no longer work. You must connect using SSH on Port 22.
  4. Clear Cached Credentials: If Windows saved an old password, press Win + R, type cmdkey /list, find the IP, and run cmdkey /delete:target:IP.
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